Privacy policy

What we collect

• What you give us: name, email, phone, company, the contents of the quote request and files you upload, and your answers to any questions we ask about your drawing.
• What the request carries: browser user agent, referring page, and campaign parameters. We store a one-way hash of your IP address for abuse prevention, never the address itself.
• Usage measurement: aggregate, cookie-free page analytics. We do not run advertising trackers.

Why we use it

To prepare your quote, fulfil and support your order, prevent abuse of the upload form, and meet our legal and accounting obligations. We do not sell personal information.

Who we share it with

Service providers that operate the platform on our behalf — hosting, database and file storage, transactional email, and the AI service that reads drawings and writes our questions about them — under contracts that restrict them to that purpose. Your drawings are held in confidence and shared only with the service providers above, to quote and build your job.

How long we keep it

Quote and order records are retained for as long as needed to support your account and satisfy legal and tax requirements. Uploaded files are deleted on request.

Your choices

Email quotes@harnessmaxx.com to access, correct, or delete the personal information we hold about you, or to ask a question about this policy.

Security

Data is encrypted in transit and at rest, access is restricted to staff who need it, and access to customer files is logged.